1. How can I order a personalized name necklace?
You can order a personalized name necklace by entering the desired text with the product on our website. Then choose the desired material, font and chain length, and add the product to your shopping cart.

2. How long does it take for my order to be made and delivered?
Creating a personalized necklace takes 3-5 business days. After that, the product will be shipped, with an estimated delivery time of 5-12 business days, depending on the shipping method chosen.

3. What materials do you use for the jewelry?
Our jewelry is made from high-quality stainless steel or sterling silver, with options for gold-plated finishes. These materials are durable and hypoallergenic.

4. Can I change my order?
Orders can be changed within 24 hours of placing them. Please contact us as soon as possible via our customer service.

5. How do I know my order has been shipped?
Once your order has been shipped, you will receive an email with a track & trace code. This allows you to track your package.

6. What happens if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of receipt. Send photos of the damaged product so we can provide a solution, such as a replacement or refund.

7. Do you offer gift wrapping?
Yes, we offer luxury gift wrapping for free.

8. Can I return a piece of jewelry?
Because our jewelry is personalized, it cannot be returned unless there is an error on our part. Please contact us if you have a problem with your order.

9. How do I maintain my jewelry?
To keep your jewelry beautiful, we recommend not exposing it to water, perfume or harsh chemicals. Store it in a dry, closed space such as a jewelry box.

10. How can I contact your customer service?
You can contact us via our email info@mudyjewelry.com or via the contact form on our website. We aim to respond within 24 hours.

If you have any other questions, please do not hesitate to contact us. We are happy to help you!